|
DG CONTACT CENTER SOFTWARE
A multi-channel communication software solution for live help, live support,
visitor tracking, proactive sales and Email Management
that includes both a hosted chat and talk option
Getting started
All you need is a standard internet browser (Internet Explorer, Firefox,) and
internet. You can easily run our software from any Operating System which
supports the browser.
No HTML knowledge is required. Copy & Paste HTML code into your pages and you
can now provide the top notch services online for all your customers.
Why DG Contact Center Software?
Do you realize how many customers you might have lost just because they did not
know how to find what they were looking for and there was no one to help?
You can now give your site the same makeover as the perfect online store and be
there to help a visitor in distress. What's even better, the customer gets to
choose whether he/she would like to avail your help by simply clicking on the
online support icon.
You could call it a dream come true for most visitors, with no pesky sales
personnel always on their toes and yet magically appearing at the click of a
button to answer any queries – a sure shot way to satisfy any visitor to your
site!
Remain connected to your business from home, office or while you are on the move
using DG Contact Center.
Features for Live support software.
- Multiple operators, divisions and calls possible.
- Multi-lingual support
- Instant setup – simple and easy to follow steps
- Fully customizable to suit your organization
- Push pages HTML & Images
- The pop- up blocker does not disrupt the chat window
- A history of all conversations is saved for future reference
- Capture visitor information
- Live web traffic report
- An option to change from chat to live talk mode
|
